FAQs - Whipper
IS WHIPPER DISHWASHER SAFE? Some older versions of instruction manuals and/or packaging included with ICO products state that parts of the product can be cleaned in a dishwasher when using appropriate detergents. ICO no longer recommends dishwashing aluminum whipped cream dispensers, aluminum or plastic heads, or stainless-steel headsets. Only stainless steel bottles should be washed in the dishwasher. Only stainless steel bottles should be washed in the dishwasher.
Cream whippers should not be washed in a dishwasher because the high-water temperature can damage the plastic parts (whipper head and/or charger holder) and any accrued dishwashing detergent can cause the threading of the aluminum bottle to become corroded. This can affect the safety of the whipper. We recommend you wash all parts of your whipped cream dispenser whipper by hand.
CAN I USE FAT FREE MILK? No, a higher fat content is needed (at least 36% fat). Coconut milk works very well for those who want a non-dairy option.
CAN I USE MORE THAN ONE CARTRIDGE AT A TIME? No, we recommend using only 1 cartridge at a time.
WHAT IS THE LINING ON THE INSIDE OF THE BOTTLE? The lining is a coating designed to make the device easier to clean and it is food-grade material that has been tested to meet or exceed USA and EU standards.
HOW LONG CAN I KEEP THE WHIPPED CREAM IN THE DISPENSER? For the expiration period of the cream, which is usually 14 days. Must be kept refrigerated. Shake one or two times after storage and before using it again.
WHY IS MY WHIPPER NOT DISPENSING? Either the contents have been over shaken or the head of the whipper including the piston was not thoroughly cleaned and their is a blockage.
HOW DO I OPEN THE DISPENSER AFTER USE? Always make sure all of the gas has been released before attempting to open the dispenser by pressing on the lever to release all the gas. Once pressure is released, the dispenser can be opened.
LEVER ON HEADSET IS STUCK, HOW DO I FIX IT? The reason the lever wont move is because the piston is blocked. A blocked piston will not move, and thus the lever cannot move either. Remember that the contents in the dispenser are under a lot of pressure. NEVER TRY TO OPEN THE HEAD OF A PRESSURIZED CONTAINER. To release pressure follow the steps below:
Only attempt to release the dispenser’s pressure without positioning your body over the whipper.
DO NOT attempt to remove the device’s headset.
- Unscrew both the decorator nozzle and the valve where the decorator nozzle attaches so that the piston is exposed.
- Cover the exposed piston with a towel. The towel will absorb all the excess cream/preparation from the dispenser.
- Firmly push down on the piston so that it moves, releasing the gas in the dispenser. DO NOT USE EXCESSIVE FORCE.
- The gas and preparation inside the dispenser will be released onto the towel.
Thoroughly clean the piston with the included brush, making sure you clean through both the horizontal hole and vertical hole it contains.
We accept returns on orders that have been received 30 days ago or less.
If you are not 100% satisfied with the product you receive from us, please contact us to arrange a return and full refund. A customer service agent will contact you within 12 working hours to attempt to fix the problem with the product (if you'd like) or arrange for an immediate return.
If a product is found to be defective, we will cover the cost of the return shipping.
If a return is required for some other reason (accidental purchase, wrong size product ordered) than return shipping will be the responsibility of the customer. Orders of this nature will be refunded when the product has been received by our warehouse staff in sellable condition.
What you should do if you want to return a product you purchased: Contact us to arrange a return. We'll get back to you within 12 hours.
Under what circumstances we offer returns and refunds: If you're unhappy with any of of our products for any reason, contact us so we can arrange a return for the item.
For any items found to be defective, ICO will cover the cost of return shipping. In cases where the item is no longer wanted, the customer is expected to pay for the return shipping cost to our warehouse in Florida.
Timeframe in which we accept returns: we'll accept returns up to 30 days after you've received your purchase. If you discover the item is defective after 30 days, contact us and we'll arrange service or replacement parts to be sent to you.
When will I receive my refund? Your refund will be sent to you via your original payment method within 5 days of us receiving your returned product.