Return Policy and Billing Terms
We accept returns on orders that have been received 30 days ago or less.
If you are not 100% satisfied with the product you receive from us, please contact us to arrange a return and full refund. A customer service agent will contact you within 12 working hours to attempt to fix the problem with the product (if you'd like) or arrange for an immediate return.
If a product is found to be defective, we will cover the cost of the return shipping.
If a return is required for some other reason (accidental purchase, wrong size product ordered) than return shipping will be the responsibility of the customer. Orders of this nature will be refunded when the product has been received by our warehouse staff in sellable condition.
What you should do if you want to return a product you purchased: Contact us to arrange a return. We'll get back to you within 12 hours.
Under what circumstances we offer returns and refunds: If you're unhappy with any of of our products for any reason, contact us so we can arrange a return for the item.
For any items found to be defective, ICO will cover the cost of return shipping. In cases where the item is no longer wanted, the customer is expected to pay for the return shipping cost to our warehouse in Florida.
Timeframe in which we accept returns: we'll accept returns up to 30 days after you've received your purchase. If you discover the item is defective after 30 days, contact us and we'll arrange service or replacement parts to be sent to you.
When will I receive my refund? Your refund will be sent to you via your original payment method within 5 days of us receiving your returned product.
100% of the orders processed on all websites owned any operated by ICO Trading UK Ltd. are processed by PayPal or Shopify. ICO Trading UK Ltd. does not collect or store any credit card information on our own servers.
Our Billing Terms and Conditions is simple. We provide products that can be purchased through a secure checkout and payment system, and this system is handled completely by PayPal and/or Shopify. What this means for our customers is that their payment is 100% protected and you never have to worry about your credit card info falling into the wrong hands.